Liam is Head of Operations at SJB Global. Liam arrived at SJB with a background in Client Service Delivery Management and Operations Process Solutions. This cross-functional experience enables him to deeply understand business needs and tailor process design to achieve improvements in productivity, all whilst maintaining a client-centric focus.
Bringing fresh ideas and a pragmatic approach to implementation, Liam helps the SJB team embrace new innovations in technology to both streamline their workflow today and prepare it for the challenges of tomorrow. He believes that iterative implementation and self-reflection are key aspects of the successful application of theory.
As Head of Operations, Liam manages the company’s marketing strategy, both selects and manages contractual relationships with vendors, designs and executes agile projects to innovate operations, automates processes where appropriate to achieve operational excellence, and helps formulate business strategies with the leadership team.
